Ethics & Compliance

Strengthening our commitments and education initiatives

A new code of conduct

In 2014, our Code of Conduct was revised to strengthen our commitments in the area of human rights. The Code of Conduct now includes three priority business principles we consider critical to our success as a responsible company. They are commitment to the most stringent health, safety, security and environmental standards, compliance with business integrity standards, including preventing fraud and corruption, and respect for human rights. The Code of Conduct also states that we adhere to the U.N. Guiding Principles on Business and Human Rights, endorsed in 2011, and the Voluntary Principles on Security and Human Rights (“Voluntary Principles”). In cases where the law and the Code of Conduct differ, we strive to apply the most protective standards. What’s more, by adding FAQs and a new section called “Speaking Up“, the Code of Conduct actively promotes a culture of dialogue and invites everyone to seek out guidance from the Ethics Committee as needed.

Ethical assessments

In 2014, independent experts from GoodCorporation conducted ethical assessments of eight affiliates at our request. The assessments were based on a document comprised of nearly 90 questions (“evidence points”) on human rights, labor law, compliance with fair competition rules and other ethics-related matters. Since 2002, more than 100 affiliates exposed to ethical risks have been assessed, with appropriate action plans and follow-up introduced as needed.

Preventing corruption

The oil industry must be especially vigilant regarding corruption risks, particularly because of the large amounts it spends on projects and the number of countries in which it operates. Our commitment in this area is based on the principle of zero tolerance. In addition to an anti-corruption e-learning module that all managers are expected to complete, people who are most exposed to corruption risks take part in more targeted training programs. A total of 820 training sessions were held in 2014. For the U.N.'s International Anti-Corruption Day on December 9, 2014, all employees received a message reminding them of the anti-corruption principles with which they are to comply. To monitor the application of the compliance program, six anti-corruption audits were carried out by Compliance teams. In addition, the Audit Department conducted 68 audits that included a special section on business integrity.

Sustainable purchasing

In March 2014, we earned the Responsible Supplier Relationships quality label for our corporate and Marketing & Services activities in France. Awarded by the French government, the label recognizes businesses that have established long-term, balanced relationships with their suppliers.


370 Compliance Officers and 109 Ethics Officers operate as a network to deploy Total’s ethics and compliance policies.